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Service Info & Pricing

Manitou Jack SeatpostWe service all brands of dropper posts, including the Manitou Jack, RockShox Reverb & Reverb Stealth, Kindshock, Specialized, Crank Brothers, X-Fusion.  We can offer, where available, new factory parts or new aftermarket parts.  Our range of dropper post parts can be purchased for at home service.  To find out more about what can go wrong with your dropper post & maintenance requirements click here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Dropper post return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

To book your dropper post service please complete a service booking form:

Service Queue

Current Service Queue

The timeframe for service varies depending on the number of items in our service queue.  Click here to view the current service queue.

Getting Parts to Shockcraft

There are three options for getting your dropper post to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your dropper post to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your dropper post.
•   Arrange Own Courier

Service Pricing

IMPORTANT: We're in the process of updating our service pricing.  We will honour the below pricing up until Job #20P130.  As of 8 March we are up to Job #20P128.

The nature and cost of service depends on your specific dropper post model, it's unique issues and prior maintenance schedule.  We are happy to provide an estimate but final prices can only be known once a post has been fully stripped for service.

Our dropper post service pricing schedule is below.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

These rates are for labour only.  Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

Seatpost Service Labour Rates

  Price incl GST Price excl GST  

Hydraulic Or Mechanical
Post Only


Seatposts with internal hydraulics & hydraulic or cable remotes
(posts sent to us without remotes)

e.g. Rockshox Reverb Stealth (without hose), Kindshock LEV, X-Fusion HILO

NOTE: The Shockcraft workshop has Reverb remotes for Connectamajig and standard hoses.  You can send us a Reverb Stealth without the remote, leaving the hose in the bike (unless you suspect there are problems with the hose or remote).  The hose will need to be bled upon reinstall.

Hydraulic Post
Hydraulic Remote



Seatposts with internal hydraulics & hydraulic remotes

e.g. RockShox Reverb or Reverb Stealth sent with hose