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Service Info & Pricing
We service virtually all brands of rebuildable dropper posts*, including Fox Transfer, X-Fusion MANIC, Manitou Jack, RockShox Reverb & Reverb Stealth, KindShock & 9Point8 posts. We can offer, where available, new factory parts or new aftermarket parts. Our range of dropper post parts can be purchased for at home service. To find out more about what can go wrong with your dropper post & maintenance requirements click here.
Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application. Service costs are split into labour, fluids and parts. Dropper post return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).
*Non-rebuildable dropper posts include Giant Contact, Bontrager, Cube & Shimano Koryak.
To book your dropper post service please complete a service booking form:
Lead Time & Service Queue
Subscribe to Service Queue Notification
Getting Parts to Shockcraft
There are three options for getting your suspension or dropper post to us:
• Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra.
• Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore).
• Arrange Own Courier
Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next. We will notify you via email when your parts arrive and when your service is complete. In between we will contact you if we have any questions.
Service Pricing
The nature and cost of service depends on your dropper post model. Click on service options below for pricing information.
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Dropper Post Service Labour Pricing
From: US$17.70
To: US$194.65
The nature and cost of service depends on the specific dropper post model, it's unique issues and prior maintenance schedule. Model specific pricing is available from our Pricing page by selecting your dropper post model. If your model is not included please see pricing below.
Learn More
If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the dropper post. Repair work is additional to a normal service. We will always call and discuss before proceeding with any repair work.
These rates are for labour only and exclude repair.
Parts, oil & freight are additional and vary depending on the brand & model and the problems found. -
Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can. We service parts in the order that they arrive. In busy times this can mean up to a month with a bike in pieces and no riding.
With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper. Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection. This can bypass much of the downtime.
Only require one Book Now, Send Later per group of service parts sent together.
See our Terms & Conditions below. Learn More -
Free option to cut down the wait time for customers dropping off & collecting their fork, shock or dropper post.
Normally you would book your fork, shock or dropper post for a Shockcraft service and get it in to us when you can. We service parts in the order that they arrive. In busy times this can mean up to a month with a bike in pieces and no riding.
With our new Book Now, Drop Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper. This is a free service for those dropping in and collecting their service parts (if you are too far away to drop off/collect then you can use our Book Now, Send Later service). This can bypass much of the downtime.
See our Terms & Conditions below. Learn More -
X-Fusion Manic Dropper Post Service
From: US$125.22
To: US$442.73
Full service pricing for X-Fusion Manic dropper posts
Excludes repair & repair parts Learn More -
Fox Transfer Dropper Post Service
From: US$156.31
To: US$342.64
Full service pricing for Fox Transfer dropper posts
Excludes repair & repair parts Learn More -
Shockcraft Carrier Kereru (Pigeon) Pickup
US$0.00Book Now
Purchase this product to book courier pickup & delivery of your fork, shock or dropper post to Shockcraft for service. Excludes return freight.
STEP 1: Book service of your fork, shock or dropper post here
STEP 2: Pack your parts & measure dimensions & weight of parcel*
STEP 3: Enter your parcel details below, click Add to Cart
STEP 4: In checkout enter your pickup address as the shipping address & select shipping method as Carrier Kereru Pickup
You will be sent an email with a Post Haste courier ticket to print and attach to your parcel, along with a link to click to book pickup once your parcel is ready to go. When the booking link is clicked you'll have the chance to enter delivery instructions.
IMPORTANT: pickup from a non-urban address is not available. Check here to see if Post Haste classifies your address as non-urban. You can either provide an alternative address in an urban area or enter a Post Haste depot/agent address as your address in checkout. Please call your local Post Haste courier if you're not sure of their location.
ALEXANDRA & CLYDE CUSTOMERS: Dimensions/volume not required for pickup from Alexandra/Clyde addresses - enter zero for dimensions & weight. The NZ$5 charge covers both pickup and return of the suspension/dropper post.
*Dimensions of parcel must be accurate. If dimensions are incorrect and the freight cost to Shockcraft is higher as a result, this extra cost will be charged to you when we invoice the service job. Learn More -
RockShox Reverb Dropper Post Service
From: US$163.98
To: US$416.16
Full service pricing for RockShox Reverb dropper posts Excludes repair & repair parts Learn More
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