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We Are Open - 1st September Update
As of 1st September 2021 the area south of Auckland, New Zealand, has moved to Covid-19 Alert Level 3 (Update 7th Sept: Northland is also at Alert Level 3). This means Shockcraft & Biken can continue to operate with sales and service on a contactless basis. We are also able to ship essential items to Auckland.
Suspension and dropper post service will continue. You can book your service and use our Kereru Carrier Pickup Service for contactless pickup of your service parts from your home or business. For those local to Alexandra please call ahead if you are dropping off service parts and we can arrange a contactless dropoff.
What We Can ShipWe are able to ship all our products to customers outside Auckland, to businesses & home addresses.
For customers in Auckland we are able to ship bike products and components for repair and maintenance as these are essential to keep bikes running for transport and physical health & wellbeing. Delivery is to home addresses only, using contactless courier delivery.
Click & Collect
This option is available during checkout. If you are local and collecting your order please call ahead so we can have it out ready for you to collect contactlessly.
Now is the perfect time to get your bike out for a pre-season check. Make sure everything is turning and sliding smoothly. Over here we have our tips for suspension service and knowing when it's time for service. Check out our new Bearing Bounty if you are replacing your suspension bearings.
Over this lockdown we will be taking all the usual measures and precautions. Changes to how we operate and how our couriers handle your order mean that there are likely to be delays.
If you need to contact us, please do so by email. We are answering the phones but are working at reduced capacity so may not always be able to answer.
Dougal and Ellen
Owners & Operators of Shockcraft & Biken