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Book Service

Book Your Shockcraft Dropper Post Service or Tune

Use our Service Booking Form to book your Shockcraft dropper post service direct.  You will be asked to login to complete the form (one form per part).  If you haven't logged in before, you will need to create an account.
Direct or via your Local Bike Shop

We offer dropper post service direct to customers who are comfortable removing dropper posts from their bike.  For locals we are able to remove dropper posts from bikes at our workshop (there is a charge for this - see dropper post labour pricing - Other Charges).  We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service.  When your LBS is servicing your bike is the ideal time to get your suspension and dropper post serviced too.

Book & Drop
If you are based in Central Otago or passing through you are welcome to drop your dropper post to us during opening hours (9 am to 5 pm, Monday to Friday) at 58 Boundary Road, Alexandra.  Tick the Book Now, Drop Later option on the booking form so you can ride more and wait less.
Book Now, Send Later
For those a bit further away you can use select our Book Now, Send Later option when booking to book a place in the queue and reduce wait time.  There is a charge for this option.
Carrier Kereru PickupCarrier Kereru (Pigeon) Pickup

If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your dropper post (New Zealand based customers only - Kereru do not fly offshore).

Lead Time

Our Service Queue Counter shown above provides an indication of lead time for service jobs once they arrive at Shockcraft.  This timeframe updates automatically depending on how many items are in the queue.  Our live service queue is available for you to see how your job is progressing through the queue.  When our service queue is longer (>2 weeks) our Book Now, Send Later or Book Now, Drop Later service is a good option to shorten the time you are without your suspension or dropper post.

Further Information: is available here and in our Service Terms and Conditions.

Dealers: please complete a service form on the dealer site.