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We offer service direct to customers who are comfortable removing suspension & dropper posts from their bike. For locals we are able to remove suspension/droppers from bikes at our workshop (there is a charge for this - see dropper post labour pricing - Other Charges). We also work with local bike shops (LBS) - so contact them to book a Shockcraft service. When your LBS is servicing your bike is the ideal time to get your suspension or dropper post serviced too.
To book your Shockcraft dropper post service direct please click on the Booking Form button. You will be asked to login to complete the form (one form per part).
If you haven't logged in before, you will need to create an account. This is so you will be able to log in and check the progress of your service.
Book & Drop: If you are based in Central Otago or passing through you are welcome to drop your dropper post to us during opening hours (9 am to 5 pm, Monday to Friday) at 58 Boundary Road, Alexandra.
Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your dropper post (New Zealand based customers only - Kereru do not fly offshore).