We're excited to announce the launch of Biken Distribution.
Biken has grown from all the brands and products at Shockcraft that aren't strictly suspension, and includes a special focus on quality kids' MTB products.  Visit Biken

Book Service

Book Your Shockcraft Rear Shock Service

Direct or via your Local Bike Shop

We offer service direct to customers who are comfortable removing suspension from their bike.  We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service.  When your LBS is servicing your bike is the ideal time to get your suspension serviced too.

To book your Shockcraft rear shock service direct please complete the Rear Shock Service Form below.  You will be asked to login to complete the form (one form per part).

If you haven't logged in before, you will need to create an account.  This is so you will be able to log in and check the progress of your service.

Book & Drop: If you are based in Central Otago or passing through you are welcome to drop your rear shock  to us at 58 Boundary Road, Alexandra.

Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your rear shock (New Zealand based customers only - Kereru do not fly offshore).

Further Information: is available here and in our Service Terms and Conditions.

Dealers: please complete a service form on the dealer site.