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Service Info & Pricing
We service virtually all brands of rebuildable dropper posts*, including Manitou Jack, RockShox Reverb & Reverb Stealth, KindShock, 9Point8 & Specialized Command posts. We can offer, where available, new factory parts or new aftermarket parts. Our range of dropper post parts can be purchased for at home service. To find out more about what can go wrong with your dropper post & maintenance requirements click here.
Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application. Service costs are split into labour, fluids and parts. Dropper post return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).
*Non-rebuildable dropper posts include Giant Contact, Bontrager, Cube & Shimano Koryak. Fox Transfer & Other Dropper Posts: tooling for service of these posts is in development. Contact us for information.
To book your dropper post service please complete a service booking form:
Lead Time & Service Queue
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Getting Parts to Shockcraft
There are three options for getting your suspension or dropper post to us:
• Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra.
• Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore).
• Arrange Own Courier
Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next. We will notify you via email when your parts arrive and when your service is complete. In between we will contact you if we have any questions.
Service Pricing
The nature and cost of service depends on your dropper post model. Click on service options below for pricing information.
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Dropper Post Service Labour Pricing
From: US$21.22
To: US$201.54
The nature and cost of service depends on the specific dropper post model, it's unique issues and prior maintenance schedule.
Learn More
If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the dropper post. Repair work is additional to a normal service. We will always call and discuss before proceeding with any repair work.
These rates are for labour only and exclude repair.
Parts, oil & freight are additional and vary depending on the brand & model and the problems found. -
Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can. We service parts in the order that they arrive. In busy times this can mean up to a month with a bike in pieces and no riding.
With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper. Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection. This can bypass much of the downtime.
See our Terms & Conditions below. Learn More -
RockShox Reverb Dropper Post Service
From: US$171.84
To: US$429.66
Full service pricing for RockShox Reverb dropper posts Excludes repair & repair parts Learn More
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