Service Info & Pricing

Manitou Jack SeatpostWe service all brands of dropper posts, including the Manitou Jack, RockShox Reverb & Reverb Stealth, Kindshock, Specialized, Crank Brothers, X-Fusion.  We can offer, where available, new factory parts or new aftermarket parts.  Our range of dropper post parts can be purchased for at home service.  To find out more about what can go wrong with your dropper post & maintenance requirements click here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Dropper post return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

To book your dropper post service please complete a service booking form:

Service Queue

Current Service Queue

The timeframe for service varies depending on the number of items in our service queue.  Click here to view the current service queue.  When our service queue is longer (>2 weeks) our Book Now, Send Later option shortens the time you are without your dropper post.

Getting Parts to Shockcraft

There are three options for getting your dropper post to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your dropper post to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your dropper post.
•   Arrange Own Courier

Service Pricing

The nature and cost of service depends on your dropper post model.  Click on service options below for pricing information.  IMPORTANT: as of 10th March 2021 our service pricing is increasing.  The pricing listed below is the new pricing.  Any dropper posts serviced prior to 10th March will be charged out at the old pricing.

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  1. Dropper Post Service Labour Pricing

    From: US$20.91

    To: US$177.75

    The nature and cost of service depends on the specific dropper post model, it's unique issues and prior maintenance schedule.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the dropper post.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can.  We service parts in the order that they arrive.  In busy times this can mean up to a month with a bike in pieces and no riding.

    With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection.  This can bypass much of the downtime.

    See our Terms & Conditions below. Learn More

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