Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou shocks & parts.

Servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your rear shock are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Rear shock return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

To book your rear shock service please complete a rear shock service booking form:

Service Queue

The timeframe for service varies depending on the number of items in our service queue.  Click here to view the current service queue.

Getting Parts to Shockcraft

There are three options for getting your rear shock to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your rear shock to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your rear shock (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Service Pricing

The nature and cost of service depends on your specific suspension model, it's unique issues and prior maintenance schedule.  We are happy to provide an estimate but final prices can only be known once a component has been fully stripped for service.  Details specific to fork models are available on our Find Your Shock page.

Our rear shock service pricing schedule is below.  If you're not sure what type of service you require we can make a recommendation after inspection of your rear shock.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

These rates are for labour only.  Parts, oil & freight are additional and vary depending on the brand & model and the problems found.