We service, tune & upgrade all brands* of suspension, regardless of age, type and model. We are also the NZ agents for Manitou and have access to the full range of Manitou shocks & parts.
Servicing is available from periodic maintenance to full strip and service. We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.
We offer tuning and upgrades for the most popular suspension platforms. Details on how we can improve your rear shock are available here.
Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application. Service costs are split into labour, fluids and parts. Rear shock return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).
*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.
Direct or via your Local Bike Shop
We offer service & tuning direct to customers who are comfortable removing suspension from their bike. For locals we are able to remove the suspension from bikes at our workshop (there is a charge for this - see shock labour pricing - Other Charges). We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service. When your LBS is servicing your bike is the ideal time to get your suspension serviced too.
Click button and complete a service booking form to book your rear shock service:
Lead Time & Service Queue
Our Service Queue Counter provides an indication of lead time for service jobs once they arrive at Shockcraft.* This timeframe updates automatically depending on how many items are in the queue. Our live service queue is available for you to see how your job is progressing through the queue. When our service queue is longer (>2 weeks) our Book Now, Send Later service is a good option to shorten the time you are without your suspension or dropper post.
*Lead time is number of working days. This timeframe is true at the time of booking but can change quickly if we have a rush of bookings. We service parts in the order that they arrive, unless the Book Now, Send Later service has been used. Delays may occur if we are awaiting parts for service or repair. On our live service queue these jobs will be marked as position 0 in the queue. We will do our best to keep you updated if there is such a delay.
Subscribe to Service Queue Notification
To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.
Getting Parts to Shockcraft
There are three options for getting your suspension or dropper post to us: • Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra. • Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore). • Arrange Own Courier
Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next. We will notify you via email when your parts arrive and when your service is complete. In between we will contact you if we have any questions.
The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule. Click on service & tuning options below for pricing information.
The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule. Model specific pricing is available from our Service Info & Pricing page. If your model is not included please see pricing below.
If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the rear shock. Repair work is additional to a normal service. We will always call and discuss before proceeding with any repair work.
These rates are for labour only and exclude repair. Parts, oil & freight are additional and vary depending on the brand & model and the problems found.
A pressing service using our custom tools which remove and install bushings and bearings without damage to your shock. If you'd like us to replace the bushings in your rear shock eyelet, click Book Now. You can select just shock eyelet pressing or other service options. You will receive a job number and details of where to send your rear shock.
Note there is no charge for shock eyelet pressing if completed during a Shockcraft service.
Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can. We service parts in the order that they arrive. In busy times this can mean up to a month with a bike in pieces and no riding.
With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper. Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection. This can bypass much of the downtime.
Service pricing for Fox FLOAT Inline rear shocks Includes labour, consumables (seals & fluids) Optional air sleeve kit, eyelet bushings & shim shuffle (tuning) Excludes additional repairs, repair parts and tuning parts.
Standard Service without air sleeve kit - damper service for younger shocks which have foamed up damper oil but still fresh air seals. Standard Service with air sleeve kit - routine service for younger shocks which need damper and air seal service. Complicated Service with or without air sleeve kit - service for older shocks and those leaking damper oil out via the top-knobs.
Shockcraft can also fit genuine FOX seal kits on request where these are available.