COVID-19 UPDATE:
Click here for the latest information on how the current lockdown in New Zealand for COVID-19 is affecting Shockcraft and our services.
 

Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou shocks & parts.

Click button and complete a rear shock service form to book your rear shock service:


Servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your rear shock are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Rear shock return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

Service Queue

Current Service Queue

The timeframe for service varies depending on the number of items in our service queue.  Click here to view the current service queue.

Getting Parts to Shockcraft

There are three options for getting your rear shock to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your rear shock to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your rear shock (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Service Pricing

IMPORTANT: As of 16th March 2020 we have updated our service labour pricing.  New prices are provided below & in our model specific service & tuning.  We will honour the old pricing for jobs booked prior to 8th March and job numbers up to #20S875.  As of 16 March we are up to Job #20S874, so get in quick to take advantage of the previous pricing.

The nature and cost of service depends on your specific suspension model, it's unique issues and prior maintenance schedule.  We are happy to provide an estimate but final prices can only be known once a component has been fully stripped for service.  Details specific to fork models are available on our Find Your Shock page.

Our rear shock service pricing is provided below.  If you're not sure what type of service you require we can make a recommendation after inspection of your rear shock.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

These rates are for labour only.  Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.

Set Descending Direction

2 Item(s)

  1. Rear Shock Service Labour Pricing

    From: NZ$15.00

    To: NZ$545.00

    The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Model specific pricing is available here.  If your model is not included please see pricing below.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the rear shock.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. A Shim Shuffle is changing the stock tune in a fork or shock damper to another factory pre-configured tune.  For example changing a medium tune to a firm tune or a soft tune.

    It is only available with a fork or shock service where factory tunes are published.  It does not include any shims or parts, they are charged separately if required.

    This charge is for shim shuffle as part of any compatible fork or shock service.

    Learn More

Set Descending Direction

2 Item(s)