We're excited to announce the launch of Biken Distribution.
Biken has grown from all the brands and products at Shockcraft that aren't strictly suspension, and includes a special focus on quality kids' MTB products.  Visit Biken
 

Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou shocks & parts.

Click button and complete a rear shock service form to book your rear shock service:


Servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your rear shock are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Rear shock return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

Service Queue

Current Service Queue

The timeframe for service varies depending on the number of items in our service queue.  Click here to view the current service queue.

Getting Parts to Shockcraft

There are three options for getting your rear shock to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your rear shock to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your rear shock (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Service Pricing

IMPORTANT: As of 16th March 2020 we have updated our service labour pricing.  New prices are provided below & in our model specific service & tuning.  We will honour the old pricing for jobs booked prior to 8th March and job numbers up to #20S875.  As of 16 March we are up to Job #20S874, so get in quick to take advantage of the previous pricing.

*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.

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  1. Rear Shock Service Labour Pricing

    From: US$9.88

    To: US$358.87

    The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Model specific pricing is available here.  If your model is not included please see pricing below.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the rear shock.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can.  We service parts in the order that they arrive.  In busy times this can mean up to two weeks with a bike in pieces and no riding.

    With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection.  This can bypass much of the downtime. Learn More
  3. A Shim Shuffle is changing the stock tune in a fork or shock damper to another factory pre-configured tune.  For example changing a medium tune to a firm tune or a soft tune.

    It is only available with a fork or shock service where factory tunes are published.  It does not include any shims or parts, they are charged separately if required.

    This charge is for shim shuffle as part of any compatible fork or shock service.

    Learn More

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