We Are Open.
Detail on our current operation during NZ's Covid-19 lockdown is available

Lead Time & Live Service Queue

Our Service Queue Counter provides an indication of lead time for service jobs once they arrive at Shockcraft.*  This timeframe updates automatically depending on how many items are in the queue.  Our live service queue is available for you to see how your job is progressing through the queue.  When our service queue is longer (>2 weeks) our Book Now, Send Later service is a good option to shorten the time you are without your suspension or dropper post.

*Lead time is number of working days.  This timeframe is true at the time of booking but can change quickly if we have a rush of bookings.  We service parts in the order that they arrive, unless the Book Now, Send Later service has been used.  Delays may occur if we are awaiting parts for service or repair.  On our live service queue these jobs will be marked as position 0 in the queue.  We will do our best to keep you updated if there is such a delay.

Christmas & New Year Hours

Service jobs must reach us by Friday 3rd December 2021 to ensure we get them back to you before our Christmas/New Year shutdown.

Any service jobs received after this date will be holidaying in Central Otago until we reopen 12th January 2022.

Subscribe to Service Queue Notification

To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.

Live Service Queue

Please wait one moment while our live service queue loads.

Active Service Jobs

The below jobs are in our service queue, with those to be serviced next at the top.  The first number shows the position in the combined fork/shock/dropper post queue.  If this queue number is 0 then we are awaiting parts to proceed with the job.  The queue includes jobs that have already arrived and those that were booked using our Book Now, Send Later option (queue number highlighted red).  Jobs are serviced in the order they are received, unless the Book Now, Send Later option has been selected, in which case they enter the service queue as at the date they were booked.  Customers using the Book Now, Send Later option are emailed when their part is in position #10.  Note that for efficiencies we will sometimes batch service similar models.

Awaiting Arrival

The below service jobs have been booked but not yet arrived at Shockcraft.  Job # is shown at left, with Brand & Model.  Not all jobs show a brand and model as customers do not need to provide this during booking if they are not sure.