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Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou forks & parts.

Fork servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your fork are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Fork return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.

Direct or via your Local Bike Shop

We offer fork service & tuning direct to customers who are comfortable removing suspension from their bike.  For locals we are able to remove the suspension from bikes at our workshop (there is a charge for this - see fork labour pricing - Other Charges).  We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service.  When your LBS is servicing your bike is the ideal time to get your suspension serviced too.

Click button and complete a service booking form to book your fork service, tune and/or upgrades:

Lead Time & Service Queue

Our Service & Tuning Queue Counters provide an indication of lead time for jobs once they arrive at Shockcraft.*  These timeframes update automatically depending on how many items are in the queues.  Our live service queues are available for you to see how your job is progressing.  When our queues are longer (>2 weeks) our Book Now, Send Later or Book Now, Drop Later service is a good option to shorten the time you are without your suspension or dropper post.

*Lead time is number of working days.  This timeframe is true at the time of booking but can change quickly if we have a rush of bookings.  We service and tune parts in the order that they arrive, unless the Book Now, Send Later or Book Now, Drop Later service has been used.  Delays may occur if we are awaiting parts for service or repair.  On our live service queues these jobs will be marked as position 0 in the queue.  We will do our best to keep you updated if there is such a delay.

Subscribe to Service Queue Notification

To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.

Getting Parts to Shockcraft

There are three options for getting your suspension or dropper post to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft  Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next.  We will notify you via email when your parts arrive and when your service is complete.  In between we will contact you if we have any questions.

Carrier Kereru

Service Pricing

The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Click on service & tuning options below for pricing information.

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  1. Fork Service Labour Pricing

    From: US$18.06

    To: US$514.79

    The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Model specific pricing is available from our Pricing page by selecting your fork model.  If your model is not included please see pricing below.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the fork.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can.  We service parts in the order that they arrive.  In busy times this can mean up to a month with a bike in pieces and no riding.

    With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection.  This can bypass much of the downtime.

    Only require one Book Now, Send Later per group of service parts sent together.

    See our Terms & Conditions below. Learn More
  3. All tuning and upgrade options fork for Fox 34, 36, 36 E-bike, 38, 40 & Marzocchi Z1 GRIP or GRIP2 dampers and forks:

    Application:
    2021+ F34, F36, F38, F40 forks with GRIP2 VVC damper & NA2 air spring
    2018-2020 F36 forks with GRIP2 damper & NA2 air spring.
    2017+ GRIP or GRIP2 damper in F34, F36, F38 or F40
    2019+ Marzocchi Z1 GRIP forks

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service removes harshness, increases support and brings a live and playful feel.  Increasing both support and compliance.

    Includes labour, machining, new parts, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts

    Want a new tuned GRIP2 damper?
    You can also purchase a new tuned GRIP2 damper.  Information and pricing is over here. Learn More
  4. Free option to cut down the wait time for customers dropping off & collecting their fork, shock or dropper post.

    Normally you would book your fork, shock or dropper post for a Shockcraft service and get it in to us when you can.  We service parts in the order that they arrive.  In busy times this can mean up to a month with a bike in pieces and no riding.

    With our new Book Now, Drop Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  This is a free service for those dropping in and collecting their service parts (if you are too far away to drop off/collect then you can use our Book Now, Send Later service).  This can bypass much of the downtime.

    See our Terms & Conditions below. Learn More
  5. Purchase this product to book courier pickup & delivery of your fork, shock or dropper post to Shockcraft for service.  Excludes return freight.

    STEP 1: Book service of your fork, shock or dropper post here
    STEP 2: Pack your parts & measure dimensions & weight of parcel*
    STEP 3: Enter your parcel details below, click Add to Cart
    STEP 4: In checkout enter your pickup address as the shipping address & select shipping method as Carrier Kereru Pickup

    You will be sent an email with a Post Haste courier ticket to print and attach to your parcel, along with a link to click to book pickup once your parcel is ready to go.  When the booking link is clicked you'll have the chance to enter delivery instructions.

    IMPORTANT: pickup from a non-urban address is not available.  Check here to see if Post Haste classifies your address as non-urban.  You can either provide an alternative address in an urban area or enter a Post Haste depot/agent address as your address in checkout.  Please call your local Post Haste courier if you're not sure of their location.

    ALEXANDRA & CLYDE CUSTOMERS: Dimensions/volume not required for pickup from Alexandra/Clyde addresses - enter zero for dimensions & weight.  The NZ$5 charge covers both pickup and return of the suspension/dropper post.

    *Dimensions of parcel must be accurate.  If dimensions are incorrect and the freight cost to Shockcraft is higher as a result, this extra cost will be charged to you when we invoice the service job. Learn More
  6. All tuning and upgrade options fork for Fox 32, 34, F36 & F38 FIT4 Factory Series dampers and forks, also works with the 2016-17 F40 FIT-LSC:

    2016+ F32, F34, F36, F38 & F40 forks with FIT4 dampers that have low speed compression adjusters can be fitted with Vosprung Tractive and tuned.  NA2 air springs can be modified, upgraded or replaced with coil springs (F36, F38), Luftkappes or Secus air spring upgrades.

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service removes harshness, increases support and brings a live and playful feel.   Increasing both support and compliance.

    Includes labour, machining, new parts, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts.
    This works for both 2016-2019 10mm and 2020+ 8mm FIT4 dampers. Learn More
  7. Rockeater Tune for Fox 40 GRIP or GRIP 2 dampers and forks, including 2017+ F40 GRIP or GRIP2 dampers and 2021+ F40 GRIP2 VVC dampers

    This is a preconfigured set of modifications and internal tuning which is targeted at 70-80 kg riders who like to ride rough stuff fast without getting beaten
    They have enough range to also work great for riders from 60-90 kg
    But even outside those limits they're better than anything you'll find factory

    The Rockeater Tunes are based on our Matrix & Custom Tune series, incorporating Unharsh Modifications where needed.  But it's simpler.  There are no calculations or data needed.  Just send us either your fork or damper.  We will service, install and dyno test to make sure it's running perfectly.

    As the Rockeater Tunes are a one-size-fits-all upgrade, they provide the same performance and improvements for any future owners, preserving your investment.

    Matrix Tune
    If you want the full experience of the Matrix Tune for the Fox 40 GRIP or GRIP 2 we still do these too.  Information and pricing for the Fox 40 GRIP or GRIP 2 Matrix Tune is here.

    Pricing
    Send in either your whole fork or damper only
    Rockeater Tune pricing includes labour for tuning & service (damper only or whole fork), modifications and consumables, with optional wiper seals (SKF or OE Fox)
    Excludes repairs, repair parts and optional upgrades
    Optional Air Spring upgrade - Vorsprung Secus
    Service Pricing only (i.e. without tuning/modifications) is here

    Want to buy a new tuned damper to bolt-in?
    You can also purchase a brand new F40 GRIP2 Charger damper with Matrix or Rockeater Tune to bolt into your fork, info here Learn More
  8. Custom tune & service for cartridge damper forks for which we do not currently have a tuning system
    Includes labour, consumables and fluids
    Consumables include oil, grease, o-rings & quad rings, excludes special seals
    Optional wiper seals, repairs & upgrade parts

    Contact us for more information and to see if your fork is indeed tuneable. Learn More
  9. Fork Silent Treatment (Shockcraft)

    From: US$114.40

    To: US$325.13

    Permanent repair of creaking and ticking noises from fork crowns.  Also improves fork stiffness.  Shockcraft has the technology and understanding to dismantle and reassemble fork crowns for safe and permanent creak repair.

    Note that damaged crowns will be rejected.  This is not a repair for parts stretched or bent.

    Pricing depends on whether we receive a stripped Crown Steerer Unit (CSU) only or a whole fork.  If you send a whole fork we need to strip and rebuild it.sembly. 
    Forks with cartridge dampers (e.g. Fox FIT/GRIP/GRIP2/CTD, RockShox Charger, Manitou MC2 or Mezzer) require a minimum of a Lower Leg & Air Spring Service. 
    Forks with in-leg or open bath dampers (e.g. Fox open bath, RockShox all except Charger, Marzocchi Z2) require a minimum of a Standard Service.  The service labour pricing provided excludes additional repair.  Parts, oil and freight are additional and vary depending on the brand & model and the problems found.

    Available immediately for RS Zeb, RS Yari/Lyrik 35 mm, RS Pike 35 mm, RS 32 mm Fox 38 mm, Fox 36 mm, Fox 34 mm, Fox 32 mm Manitou 37, 34, 32 and 30 mm, MRP Ribbon 35mm  forks and more.  New sizes have a slight delay as we design and manufacture tooling.

    Learn More
  10. Rockeater Tune for Fox 40 FIT4 forks & dampers 2016-17 that have low speed compression adjusters
    Incorporates Vorsprung Fractive hardware

    This is a preconfigured set of modifications and internal tuning which is targeted at 70-80 kg riders who like to ride rough stuff fast without getting beaten
    They have enough range to also work great for riders from 60-90 kg
    But even outside those limits they're better than anything you'll find factory

    The Rockeater Tunes are based on our Matrix & Custom Tune series.  But it's simpler.  There are no calculations or data needed.  Just send us either your fork or damper.  We will service, install and dyno test to make sure it's running perfectly.

    As the Rockeater Tunes are a one-size-fits-all upgrade, they provide the same performance and improvements for any future owners, preserving your investment.

    Matrix Tune
    If you want the full experience of the Matrix Tune for the Fox 40 FIT4 LSC we still do these too.  Information and pricing for the Fox 40 FIT4 LSC Matrix Tune is here.

    Pricing
    Send in either your whole fork or damper only
    Rockeater Tune pricing includes labour for tuning & service (damper only or whole fork), modifications and consumables, with optional wiper seals (SKF or OE Fox)
    Excludes repairs, repair parts and optional upgrades
    Optional Air Spring upgrade - Vorsprung Secus
    Service Pricing only (i.e. without tuning/modifications) is here Learn More
  11. Fork Bushing Burnishing (Shockcraft)

    From: US$27.09

    To: US$39.14

    Final sizing and tolerancing of fork bushings to ensure minimal friction and maximum performance.  Cures issue of friction and stiction to improve small bump control.  Also reduces break-in time of a new fork to zero.
    Burnish sizes are carefully chosen to provide maximum oil film thickness without any knocking or noticable play.

    Available immediately for 30 mm, 32 mm, 34 mm, 35 mm and 36 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Learn More
  12. Purchase a new GRIP2 damper with Shockcraft Matrix Tune to upgrade your Fox 34, 36, 38 or 40, or Marzocchi Z1 2019+

    Our Matrix Tune & Unharsh Modifications for these dampers are for your weight, bike geometry and riding style.  We remove harshness, increase support and compliance, while providing a lively playful feel.

    Pricing & Availability
    This product is a new Fox GRIP2 damper, with tuning & modifications, which includes labour, machining, new parts, consumables and fluids

    Fox F36 GRIP2 damper fits the Marzocchi Z1 2019+ forks

    GRIP2 Dampers are ordered in from the NZ Supplier as required.  Lead time for F36 and F38 GRIP 2 dampers is usually 2 days.  F34 and F40 GRIP2 dampers are not usually stocked by the NZ Supplier and would need to be ordered in once your order is confirmed.  ETA is 30 to 90 days.

    Rockeater Tune
    We also have our Rockeater Tuned Fox GRIP2 dampers, info here.

    Want your existing GRIP/GRIP2 damper tuned?
    You can also send us your existing Fox GRIP/GRIP2 damper or fork for tuning, see Related Products for info Learn More
  13. Purchase a new GRIP2 damper with Shockcraft Rockeater Tune to upgrade your Fox 34, 36, 38 or 40, or Marzocchi Z1 2019+ fork

    The Rockeater Tune is a preconfigured set of modifications and internal tuning which is targeted at 70-80 kg riders who like to ride rough stuff fast without getting beaten
    They have enough range to also work great for riders from 60-90 kg
    But even outside those limits they're better than anything you'll find factory

    The Rockeater Tunes are based on our Matrix & Custom Tune series, incorporating Unharsh Modifications where needed.  But it's simpler.  There are no calculations or data needed.  We will service, install and dyno test to make sure it's running perfectly.

    As the Rockeater Tunes are a one-size-fits-all upgrade, they provide the same performance and improvements for any future owners, preserving your investment.

    Pricing & Availability
    This product is a new Fox GRIP2 damper with a Rockeater Tune, which includes labour, machining, new parts, consumables and fluids

    GRIP2 Dampers are ordered in from the NZ Supplier as required.  Lead time for F36 and F38 GRIP 2 dampers is usually 2 days.  F34 and F40 GRIP2 dampers are not always stocked by the NZ Supplier and may need to be ordered in once your order is confirmed.  ETA is usually 2 days if in stock locally, 30 to 90 days if not in stock at supplier.

    Matrix Tune
    If you want the full experience of a Matrix Tuned Fox GRIP2 damper we still have these too.  Information and pricing is here.

    Want your existing Fox GRIP/GRIP2 damper tuned?
    You can also send us your existing Fox GRIP/GRIP2 damper or fork for tuning, see Related Products for info Learn More
  14. Labour for replacement or resizing of fork bushings to fix looseness, knocking or play.  Includes burnishing to final size.

    Available immediately for 28.6 mm, 30 mm, 32 mm, 34 mm, 35 mm, 36 mm, 37 mm, 38 mm and 40 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Note wiper seals need removed for this service and almost always require replacement.

    Price excludes cost of replacement bushings.
    Price shown is for labour when lower legs are removed from fork and provided dry
    If whole fork is provided then minimum additional labour will be Lower Leg Service labour, as per pricing here

    Learn More
  15. Fork Tube Swap (Shockcraft)

    From: US$75.26

    To: US$532.85

    Replacement of individual Stanchion or Steerer Tubes in fork crowns.  Shockcraft has the technology and understanding to dismantle and reassemble fork crowns for repair.
    Note that damaged crowns and tubes will be rejected. 

    Shockcraft Part Code:  LBR-FORKTUBESWAP

    Learn More
  16. Stanchion or Steerer Tube Grade 4.
    Some cosmetic marks but functional condition.
    Steerer tube less than 180mm long.
    Not always available.

    Shockcraft Part Code:  SC-FORKTUBE-GRADE4

    Learn More
  17. Stanchion or Steerer Tube Grade 5.
    Perfect cosmetic and functional condition.
    Steerer tube greater than 180mm long.
    Not always available

    Shockcraft Part Code:  SC-FORKTUBE-GRADE5

    Learn More
  18. Dialling in fork or shock damper settings on the shock-dyno
    We calculate how much damping you need with our Fortune Teller and dial this in on our dyno and/or spring tester
    Requires Fortune Teller calculation

    Shockcraft Part Code:  LBR-DAMPER-DYNO-DIALIN Learn More
  19. Dialin and Setup for Forks and Shocks on Shockcraft Dynos.
    Configurable for damper, air-spring or both
    We calculate how much spring and/or damping you need with our Fortune Teller and dial this in on our dyno and/or spring tester
    Requires Fortune Teller calculation

    Shockcraft Product Code:  LBR-FORK-SHOCK-DYNO-DIALIN Learn More
  20. Dialling in air shock curves on the spring-dyno.
    Requires spring-rate calculator or Fortune Teller for fork.
    Requires Fortune Teller calculation & linkage mapping for rear shock

    Shockcraft Part Code:  LBR-AIRSPRING-DYNO-DIALIN Learn More
  21. Service pricing for Manitou Dorado 37 mm 2022 & later forks
    Includes labour, consumables, wiper seals and fluids
    Excludes repairs & repair parts

    See Related Products for tuning options Learn More
  22. Custom Tuning for Manitou Dorado 37 mm 2022 & later forks or fork dampers
    With the Custom Tune we use our Fortune Teller to calculate your tuning targets using rider weight, terrain, bike geometry and riding style
    These are combined with our damper modifications to give unrivalled comfort, control, traction and speed
    Custom tuning Includes our Unharsh Modifications, with machining of three pistons in the Dorado 37 mm damper, dyno testing, damper final settings and air pressure recommendations

    Rockeater Tune
    We also have our Rockeater Tune for the Dorado 37 mm, info here

    Pricing
    Send in either your whole fork or damper only
    Custom Tune pricing includes labour for tuning & service (damper only or whole fork), modifications (machining of 3 pistons) and consumables, with optional wiper seals
    Excludes repairs, repair parts and optional upgrades
    Optional upgrades and spare parts shown
    Service Pricing only (i.e. without tuning/modifications) is here Learn More
  23. Custom Tuning for Manitou Dorado 36 mm 2009-20 forks or fork dampers
    With the Custom Tune we use our Fortune Teller to calculate your tuning targets using rider weight, terrain, bike geometry and riding style
    These are combined with our damper modifications to give unrivalled comfort, control, traction and speed
    Custom tuning Includes our Unharsh Modifications, with machining of three pistons in the Dorado 36 mm damper, dyno testing, damper final settings and air pressure recommendations

    Rockeater Tune
    We also have our Rockeater Tune for the Dorado 36 mm, info here

    Pricing
    Send in either your whole fork or damper only
    Custom Tune pricing includes labour for tuning & service (damper only or whole fork), modifications (machining of 3 pistons) and consumables, with optional wiper seals
    Excludes repairs, repair parts and optional upgrades
    Optional upgrades and spare parts shown
    Service Pricing only (i.e. without tuning/modifications) is here Learn More
  24. Rockeater Tune for Manitou Dorado Pro/Expert 37 mm 2022 and later forks
    This is a preconfigured set of modifications and internal tuning which is targeted at 70-80 kg riders who like to ride rough stuff fast without getting beaten
    They have enough range to also work great for riders from 60-90 kg
    But even outside those limits they're better than anything you'll find factory

    The Rockeater Tunes are based on our Matrix & Custom Tune series, incorporating Unharsh Modifications where needed.  But it's simpler.  There are no calculations or data needed.  Just send us either your fork or damper.  We will service, install and dyno test to make sure it's running perfectly.

    As the Rockeater Tunes are a one-size-fits-all upgrade, they provide the same performance and improvements for any future owners, preserving your investment.

    Custom Tune
    If you want the full experience of the Custom Tune for the Dorado 37 mm we still do these too.  Information and pricing for the Dorado 37 mm 2022+ Custom Tune is here.

    Pricing
    Send in either your whole fork or damper only
    Rockeater Tune pricing includes labour for tuning & service (damper only or whole fork), modifications (machining of 3 pistons) and consumables, with optional wiper seals
    Excludes repairs, repair parts and optional upgrades
    Optional upgrades and spare parts shown
    Service Pricing only (i.e. without tuning/modifications) is here Learn More
  25. Rockeater Tune for Manitou Dorado Pro/Expert 36 mm 2009-20 forks
    This is a preconfigured set of modifications and internal tuning which is targeted at 70-80 kg riders who like to ride rough stuff fast without getting beaten
    They have enough range to also work great for riders from 60-90 kg
    But even outside those limits they're better than anything you'll find factory

    The Rockeater Tunes are based on our Matrix & Custom Tune series, incorporating Unharsh Modifications where needed.  But it's simpler.  There are no calculations or data needed.  Just send us either your fork or damper.  We will service, install and dyno test to make sure it's running perfectly.

    As the Rockeater Tunes are a one-size-fits-all upgrade, they provide the same performance and improvements for any future owners, preserving your investment.

    Custom Tune
    If you want the full experience of the Custom Tune for the Dorado 36 mm we still do these too.  Information and pricing for the Dorado 36 mm 2009-20 Custom Tune is here.

    Pricing
    Send in either your whole fork or damper only
    Rockeater Tune pricing includes labour for tuning & service (damper only or whole fork), modifications (machining of 3 pistons) and consumables, with optional wiper seals
    Excludes repairs, repair parts and optional upgrades
    Optional upgrades and spare parts shown
    Service Pricing only (i.e. without tuning/modifications) is here Learn More

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