We're excited to announce the launch of Biken Distribution.
Biken has grown from all the brands and products at Shockcraft that aren't strictly suspension, and includes a special focus on quality kids' MTB products.  Visit Biken

Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou forks & parts.

Click button and complete a fork service form to book your fork service, tune and/or upgrades:

Fork servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your fork are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Fork return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

Service Queue

Current Service Queue

The timeframe for service varies depending on the number of items in our service queue.  Click here to view the current service queue.

Getting Parts to Shockcraft

There are three options for getting your forks to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your forks to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Carrier Kereru and we'll arrange courier pickup of your forks (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Service Pricing

IMPORTANT: As of 16th March 2020 we have updated our service labour pricing.  New prices are provided below & in our model specific service & tuning.  We will honour the old pricing for jobs booked prior to 8th March and job numbers up to #20F810.  As of 16 March we are up to Job #20F805, so get in quick to take advantage of the previous pricing.

*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.

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  1. Fork Service Labour Pricing

    From: US$19.75

    To: US$734.21

    The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Model specific pricing is available here.  If your model is not included please see pricing below.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the fork.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can.  We service parts in the order that they arrive.  In busy times this can mean up to two weeks with a bike in pieces and no riding.

    With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection.  This can bypass much of the downtime. Learn More
  3. Fork Silent Treatment (Shockcraft)

    From: US$115.23

    To: US$128.40

    Permanent repair of creaking and ticking noises from fork crowns.  Also improves fork stiffness.  Shockcraft have the technology and understanding to dismantle and reassemble fork crowns for permanent creak repair.

    Note that damaged crowns will be rejected.  This is not a repair for parts stretched or bent.

    Available immediately for RS Pike 35 mm, RS Lyrik 35 mm, Fox 36 mm, Fox 34 mm, Manitou 34 mm and Manitou 32 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Learn More
  4. Fork Bushing Burnishing (Shockcraft)

    From: US$23.05

    To: US$36.22

    Final sizing and tolerancing of fork bushings to ensure minimal friction and maximum performance.  Cures issue of friction and stiction to improve small bump control.  Also reduces break-in time of a new fork to zero.
    Burnish sizes are carefully chosen to provide maximum oil film thickness without any knocking or noticable play.

    Available immediately for 30 mm, 32 mm, 34 mm, 35 mm and 36 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Learn More
  5. Replacement or resizing of fork bushings to fix looseness, knocking or play.  Includes burnishing to final size.

    Available immediately for 28.6 mm, 30 mm, 32 mm, 34 mm, 35 mm, 36 mm and 40 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Note wiper seals need removed for this service and almost always require replacement.

    Learn More
  6. A Shim Shuffle is changing the stock tune in a fork or shock damper to another factory pre-configured tune.  For example changing a medium tune to a firm tune or a soft tune.

    It is only available with a fork or shock service where factory tunes are published.  It does not include any shims or parts, they are charged separately if required.

    This charge is for shim shuffle as part of any compatible fork or shock service.

    Learn More
  7. A fully engineered damper tune for Manitou Dorado forks 2009-2019
    Involves rider and bike weights/dimensions, calculations and machining of three pistons, shimming as required

    This product can be added to a Dorado fork service (Book Here)
    This product is also for tuning damper assemblies only, without fork service
    Applicable to Manitou Dorado 2009-2019
    Available only from Shockcraft

    Learn More
  8. Unharsh damper modification and custom tuning for Rockshox Charger Damper forks:
    Charger 1, 2 & 2.1 generations
    RC, RC2, RCT3 etc variations
    SID, Pike, Lyrik, Boxxer etc.

    Also available for RockShox Yari with purchase of a new Charger 2.1 damper (contact us for pricing)

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service reduces harshness while increasing support and compliance.

    Includes labour, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts Learn More

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