We Are Open.
Detail on our current operation during NZ's Covid-19 lockdown is available
here.
 

Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou forks & parts.

Fork servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your fork are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Fork return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.

Direct or via your Local Bike Shop

We offer fork service & tuning direct to customers who are comfortable removing suspension from their bike.  For locals we are able to remove the suspension from bikes at our workshop (there is a charge for this - see fork labour pricing - Other Charges).  We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service.  When your LBS is servicing your bike is the ideal time to get your suspension serviced too.

Click button and complete a service booking form to book your fork service, tune and/or upgrades:

Lead Time & Service Queue

Our Service Queue Counter provides an indication of lead time for service jobs once they arrive at Shockcraft.*  This timeframe updates automatically depending on how many items are in the queue.  Our live service queue is available for you to see how your job is progressing through the queue.  When our service queue is longer (>2 weeks) our Book Now, Send Later service is a good option to shorten the time you are without your suspension or dropper post.

*Note that this timeframe is true at the time of booking but can change quickly if we have a rush of bookings.  We service parts in the order that they arrive, unless the Book Now, Send Later service has been used.  Delays may occur if we are awaiting parts for service or repair.  On our live service queue these jobs will be marked as position 0 in the queue.  We will do our best to keep you updated if there is such a delay.

Subscribe to Service Queue Notification

To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.

Getting Parts to Shockcraft

There are three options for getting your suspension or dropper post to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft  Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next.  We will notify you via email when your parts arrive and when your service is complete.  In between we will contact you if we have any questions.

Carrier Kereru

Service Pricing

The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Click on service & tuning options below for pricing information.

Set Descending Direction

24 Item(s)

  1. Fork Service Labour Pricing

    From: US$21.22

    To: US$880.43

    The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Model specific pricing is available from our Service Info & Pricing page.  If your model is not included please see pricing below.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the fork.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. Service and upgrade options fork for Fox 36 FIT, GRIP or GRIP2 dampers and forks:

    Also applicable to other Fox models (F34, F36 E-bike, F38 & F40).  Contact us for pricing and to confirm upgrade fitment.

    2021+ F34, F36, F38, F40 forks with GRIP2 VVC damper & NA2 air spring
    2018-2020 F36 forks with GRIP2 damper & NA2 air spring.
    2017+ GRIP or GRIP2 damper in F34, F36, F38 or F40

    This listing is for fork service and bolt-in upgrade options fitted at the time of sevice.

    Includes labour, listed parts, consumables and fluids for forks in good working condition.
    Excludes repairs & any additional repair parts Learn More
  3. All tuning and upgrade options fork for Fox 36 GRIP or GRIP2 dampers and forks:

    Also applicable to other Fox models (F34, F36 E-bike, F38 & F40) which use GRIP or GRIP2 dampers.  Contact us for pricing and to confirm fitment.

    2021+ F34, F36, F38, F40 forks with GRIP2 VVC damper & NA2 air spring
    2018-2020 F36 forks with GRIP2 damper & NA2 air spring.
    2017+ GRIP or GRIP2 damper in F34, F36, F38 or F40

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service removes harshness, increases support and brings a live and playful feel.   Increasing both support and compliance.

    Includes labour, machining, new parts, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts Learn More
  4. Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can.  We service parts in the order that they arrive.  In busy times this can mean up to a month with a bike in pieces and no riding.

    With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection.  This can bypass much of the downtime.

    See our Terms & Conditions below. Learn More
  5. Fork Silent Treatment (Shockcraft)

    From: US$134.36

    To: US$152.04

    Permanent repair of creaking and ticking noises from fork crowns.  Also improves fork stiffness.  Shockcraft have the technology and understanding to dismantle and reassemble fork crowns for permanent creak repair.

    Note that damaged crowns will be rejected.  This is not a repair for parts stretched or bent.

    Available immediately for RS Pike 35 mm, RS Lyrik 35 mm, RS 32 mm Fox 36 mm, Fox 34 mm, Fox 32 mm Manitou 34, 32 and 30 mm, MRP Ribbon 35mm  forks and more.  New sizes have a slight delay as we design and manufacture tooling.

    Learn More
  6. Fork Bushing Burnishing (Shockcraft)

    From: US$28.29

    To: US$42.43

    Final sizing and tolerancing of fork bushings to ensure minimal friction and maximum performance.  Cures issue of friction and stiction to improve small bump control.  Also reduces break-in time of a new fork to zero.
    Burnish sizes are carefully chosen to provide maximum oil film thickness without any knocking or noticable play.

    Available immediately for 30 mm, 32 mm, 34 mm, 35 mm and 36 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Learn More
  7. Replacement or resizing of fork bushings to fix looseness, knocking or play.  Includes burnishing to final size.

    Available immediately for 28.6 mm, 30 mm, 32 mm, 34 mm, 35 mm, 36 mm and 40 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Note wiper seals need removed for this service and almost always require replacement.

    Learn More
  8. A Shim Shuffle is changing the stock tune in a fork or shock damper to another factory pre-configured tune.  For example changing a medium tune to a firm tune or a soft tune.

    It is only available with a fork or shock service where factory tunes are published.  It does not include any shims or parts, they are charged separately if required.

    This charge is for shim shuffle as part of any compatible fork or shock service.

    Learn More
  9. A fully engineered damper tune for Manitou Dorado forks 2009-2019
    Involves rider and bike weights/dimensions, calculations and machining of three pistons, shimming as required

    This product can be added to a Dorado fork service (Book Here)
    This product is also for tuning damper assemblies only, without fork service
    Applicable to Manitou Dorado 2009-2019
    Available only from Shockcraft

    Learn More
  10. Unharsh damper modification and custom tuning for Rockshox Charger Damper forks:
    Charger 1, 2 & 2.1 generations
    RC, RC2, RCT3 etc variations
    SID, Pike, Lyrik, Boxxer etc.

    Also available for RockShox Yari with purchase of a new Charger 2.1 damper (contact us for pricing)

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service reduces harshness while increasing support and compliance.

    Includes labour, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts Learn More
  11. Full service pricing for Manitou Dorado
    Includes labour, consumables, wiper seals and fluids
    Excludes repairs & repair parts

    Standard Service - service for forks which are in good condition
    Complicated Service - service for forks requiring a full strip down and clean out for fluid spec change or contamination (2009-19 Dorado forks only)

    Select upgrade options to view pricing
    Upgrades are only available for 2009-19 Dorado forks Learn More
  12. Lower leg & air spring service pricing for Manitou Magnum 2017
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & upgrade options to view pricing Learn More
  13. Full service pricing for Manitou Magnum 2017
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service, upgrade & tuning options to view pricing Learn More
  14. Performance upgrade and full service for Manitou Magnum 2017, including High Flow Piston, Hot Oil Pink, IRT Dual Chamber Install, Low Friction Wiper Seals, bushing burnishing and shim shuffle

    Includes labour, consumables and fluids
    Excludes repairs & repair parts Learn More
  15. Lower leg & air spring service pricing for Manitou Mattoc 1, 2 and 3
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & upgrade options to view pricing Learn More
  16. Full service pricing for Manitou Mattoc 1, 2 and 3
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service, upgrade & tuning options to view pricing Learn More
  17. Performance upgrade and full service for Manitou Mattoc 1, 2 and 3, including High Flow Piston, Hot Oil Pink, IRT Dual Chamber Install & Low Friction Wiper Seals

    Includes labour, consumables and fluids
    Excludes repairs & repair parts Learn More
  18. RockShox BoXXer RC Full Service

    As low as: US$159.11

    Full service pricing for RockShox BoXXer RC (coil spring with Motion Control compression) forks
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service options to view pricing Learn More
  19. Full service pricing for RockShox BoXXer WC (air spring with Charger 1 Damper) forks
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & tuning options to view pricing Learn More
  20. Damper only service pricing for RockShox Pike or Lyrik
    Includes labour, consumables and fluids
    Excludes repairs & repair parts

    Select upgrade & tuning options to view pricing Learn More
  21. Lower leg & air spring service pricing for RockShox Pike or Lyrik
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service, upgrade & tuning options to view pricing Learn More
  22. Full service pricing for RockShox Pike or Lyrik
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Solo Air requires Complicated Fork Service
    Dual Position Air (DPA) requires Super Complicated Fork Service

    Select special service, upgrade & tuning options to view pricing Learn More
  23. Lower leg & air spring service pricing for RockShox Yari
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & upgrade options to view pricing Learn More
  24. Full service pricing for RockShox Yari
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & upgrade options to view pricing Learn More

Set Descending Direction

24 Item(s)