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Service Info & Pricing

We service, tune & upgrade all brands* of suspension, regardless of age, type and model.  We are also the NZ agents for Manitou and have access to the full range of Manitou forks & parts.

Fork servicing is available from periodic maintenance to full strip and service.  We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.

We offer tuning and upgrades for the most popular suspension platforms.  Details on how we can improve your fork are available here.

Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application.  Service costs are split into labour, fluids and parts.  Fork return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).

*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.

Direct or via your Local Bike Shop

We offer fork service & tuning direct to customers who are comfortable removing suspension from their bike.  For locals we are able to remove the suspension from bikes at our workshop (there is a charge for this - see fork labour pricing - Other Charges).  We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service.  When your LBS is servicing your bike is the ideal time to get your suspension serviced too.

Click button and complete a service booking form to book your fork service, tune and/or upgrades:

Lead Time & Service Queue

Our Service Queue Counter provides an indication of lead time for service jobs once they arrive at Shockcraft.*  This timeframe updates automatically depending on how many items are in the queue.  Our live service queue is available for you to see how your job is progressing through the queue.  When our service queue is longer (>2 weeks) our Book Now, Send Later or Book Now, Drop Later service is a good option to shorten the time you are without your suspension or dropper post.

*Lead time is number of working days.  This timeframe is true at the time of booking but can change quickly if we have a rush of bookings.  We service parts in the order that they arrive, unless the Book Now, Send Later or Book Now, Drop Later service has been used.  Delays may occur if we are awaiting parts for service or repair.  On our live service queue these jobs will be marked as position 0 in the queue.  We will do our best to keep you updated if there is such a delay.

Subscribe to Service Queue Notification

To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.

Getting Parts to Shockcraft

There are three options for getting your suspension or dropper post to us:
•   Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra.
•   Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft  Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore).
•   Arrange Own Courier

Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next.  We will notify you via email when your parts arrive and when your service is complete.  In between we will contact you if we have any questions.

Carrier Kereru

Service Pricing

The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Click on service & tuning options below for pricing information.

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  1. Fork Service Labour Pricing

    From: US$18.97

    To: US$818.97

    The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule.  Model specific pricing is available from our Pricing page by selecting your fork model.  If your model is not included please see pricing below.

    If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the fork.  Repair work is additional to a normal service.  We will always call and discuss before proceeding with any repair work.

    These rates are for labour only and exclude repair.
    Parts, oil & freight are additional and vary depending on the brand & model and the problems found.

    Learn More
  2. Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can.  We service parts in the order that they arrive.  In busy times this can mean up to a month with a bike in pieces and no riding.

    With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection.  This can bypass much of the downtime.

    See our Terms & Conditions below. Learn More
  3. All tuning and upgrade options fork for Fox 36 GRIP or GRIP2 dampers and forks:

    Also applicable to other Fox models (F34, F36 E-bike, F38 & F40) which use GRIP or GRIP2 dampers.  Contact us for pricing and to confirm fitment.

    2021+ F34, F36, F38, F40 forks with GRIP2 VVC damper & NA2 air spring
    2018-2020 F36 forks with GRIP2 damper & NA2 air spring.
    2017+ GRIP or GRIP2 damper in F34, F36, F38 or F40

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service removes harshness, increases support and brings a live and playful feel.   Increasing both support and compliance.

    Includes labour, machining, new parts, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts Learn More
  4. Free option to cut down the wait time for customers dropping off & collecting their fork, shock or dropper post.

    Normally you would book your fork, shock or dropper post for a Shockcraft service and get it in to us when you can.  We service parts in the order that they arrive.  In busy times this can mean up to a month with a bike in pieces and no riding.

    With our new Book Now, Drop Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper.  This is a free service for those dropping in and collecting their service parts (if you are too far away to drop off/collect then you can use our Book Now, Send Later service).  This can bypass much of the downtime.

    See our Terms & Conditions below. Learn More
  5. Purchase this product to book courier pickup & delivery of your fork, shock or dropper post to Shockcraft for service.  Excludes return freight.

    STEP 1: Book service of your fork, shock or dropper post here
    STEP 2: Pack your parts & measure dimensions & weight of parcel*
    STEP 3: Enter your parcel details below, click Add to Cart
    STEP 4: In checkout enter your pickup address as the shipping address & select shipping method as Carrier Kereru Pickup

    You will be sent an email with a Post Haste courier ticket to print and attach to your parcel, along with a link to click to book pickup once your parcel is ready to go.  When the booking link is clicked you'll have the chance to enter delivery instructions.

    IMPORTANT: pickup from a non-urban address is not available.  Check here to see if Post Haste classifies your address as non-urban.  You can either provide an alternative address in an urban area or enter a Post Haste depot/agent address as your address in checkout.  Please call your local Post Haste courier if you're not sure of their location.

    ALEXANDRA & CLYDE CUSTOMERS: Dimensions/volume not required for pickup from Alexandra/Clyde addresses.  The NZ$5 charge covers both pickup and return of the suspension/dropper post.

    *Dimensions of parcel must be accurate.  If dimensions are incorrect and the freight cost to Shockcraft is higher as a result, this extra cost will be charged to you when we invoice the service job. Learn More
  6. All tuning and upgrade options fork for Fox 34, F36 & F38 FIT4 Factory Series dampers and forks:

    2016+ F34, F36 & F38 forks with FIT4 dampers that have low speed compression adjusters can be fitted with Vosprung Tractive and tuned.  NA2 air springs can be modified, upgraded or replaced with coil springs (F36, F38), Luftkappes or Secus air spring upgrades.

    Send us your fork or damper and we will modify and tune it to your weight and riding style.  This service removes harshness, increases support and brings a live and playful feel.   Increasing both support and compliance.

    Includes labour, machining, new parts, consumables and fluids for dampers in good working condition.
    Excludes repairs & any additional repair parts.
    This works for both 2016-2019 10mm and 2020+ 8mm FIT4 dampers. Learn More
  7. Custom tune & service for cartridge damper forks for which we do not currently have a tuning system
    Includes labour, consumables and fluids
    Consumables include oil, grease, o-rings & quad rings, excludes special seals
    Optional wiper seals, repairs & upgrade parts

    Contact us for more information and to see if your fork is indeed tuneable. Learn More
  8. Fork Silent Treatment (Shockcraft)

    From: US$120.16

    To: US$325.69

    Permanent repair of creaking and ticking noises from fork crowns.  Also improves fork stiffness.  Shockcraft has the technology and understanding to dismantle and reassemble fork crowns for permanent creak repair.

    Note that damaged crowns will be rejected.  This is not a repair for parts stretched or bent.

    Pricing depends on whether you send in a Crown Steerer Unit (CSU) only or a whole fork.  There is no additional service charge when sending in a CSU only.  When sending in a whole fork there is a charge for the labour to dismantle the fork and replace fluids upon reassembly.  Forks with cartridge dampers (e.g. Fox FIT/GRIP/GRIP2/CTD, RockShox Charger, Manitou MC2 or Mezzer) require a minimum of a Lower Leg & Air Spring Service.  Forks with in-leg or open bath dampers (e.g. Fox open bath, RockShox all except Charger, Marzocchi Z2) require a minimum of a Standard Service.  The service labour pricing provided excludes additional repair.  Parts, oil and freight are additional and vary depending on the brand & model and the problems found.

    Available immediately for RS Pike 35 mm, RS Lyrik 35 mm, RS 32 mm Fox 36 mm, Fox 34 mm, Fox 32 mm Manitou 34, 32 and 30 mm, MRP Ribbon 35mm  forks and more.  New sizes have a slight delay as we design and manufacture tooling.

    Learn More
  9. Fork Bushing Burnishing (Shockcraft)

    From: US$28.46

    To: US$41.11

    Final sizing and tolerancing of fork bushings to ensure minimal friction and maximum performance.  Cures issue of friction and stiction to improve small bump control.  Also reduces break-in time of a new fork to zero.
    Burnish sizes are carefully chosen to provide maximum oil film thickness without any knocking or noticable play.

    Available immediately for 30 mm, 32 mm, 34 mm, 35 mm and 36 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Learn More
  10. Replacement or resizing of fork bushings to fix looseness, knocking or play.  Includes burnishing to final size.

    Available immediately for 28.6 mm, 30 mm, 32 mm, 34 mm, 35 mm, 36 mm and 40 mm forks.  Other sizes will have a slight delay as we manufacture tooling.

    Note wiper seals need removed for this service and almost always require replacement.

    Learn More
  11. Fork Tube Swap (Shockcraft)

    From: US$94.86

    To: US$559.68

    Replacement of individual Stanchion or Steerer Tubes in fork crowns.  Shockcraft has the technology and understanding to dismantle and reassemble fork crowns for repair.
    Note that damaged crowns and tubes will be rejected. 

    Shockcraft Part Code:  LBR-FORKTUBESWAP

    Learn More
  12. Dialling in air shock curves on the spring-dyno.
    Requires spring-rate calculator or Fortune Teller for fork.
    Requires Fortune Teller calculation & linkage mapping for rear shock

    Shockcraft Part Code:  LBR-AIRSPRING-DYNO-DIALIN Learn More
  13. Dialin and Setup for Forks and Shocks on Shockcraft Dynos.
    Configurable for damper, air-spring or both.

    Shockcraft Product Code:  LBR-FORK-SHOCK-DYNO-DIALIN Learn More
  14. Dialling in fork or shock damper settings on the shock-dyno.
    Requires Fortune Teller calculation.

    Shockcraft Part Code:  LBR-DAMPER-DYNO-DIALIN Learn More
  15. Stanchion or Steerer Tube Grade 5.
    Perfect cosmetic and functional condition.
    Steerer tube greater than 180mm long.
    Not always available

    Shockcraft Part Code:  SC-FORKTUBE-GRADE5

    Learn More
  16. Stanchion or Steerer Tube Grade 4.
    Some cosmetic marks but functional condition.
    Steerer tube less than 180mm long.
    Not always available.

    Shockcraft Part Code:  SC-FORKTUBE-GRADE4

    Learn More
  17. Full service pricing for Manitou Dorado
    Includes labour, consumables, wiper seals and fluids
    Excludes repairs & repair parts

    Standard Service - service for forks which are in good condition
    Complicated Service - service for forks requiring a full strip down and clean out for fluid spec change or contamination (2009-19 Dorado forks only)

    Select upgrade options to view pricing
    Upgrades are only available for 2009-19 Dorado forks Learn More
  18. A fully engineered damper tune for Manitou Dorado forks 2009-2019
    Involves rider and bike weights/dimensions, calculations and machining of three pistons, shimming as required

    This tune can be completed during a Dorado fork service (Book Here)
    This tune is also for tuning damper assemblies only, without fork service (Book Here)
    Applicable to Manitou Dorado 2009-2019
    Available only from Shockcraft

    Learn More
  19. Full service pricing for Manitou Magnum 2017
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service, upgrade & tuning options to view pricing Learn More
  20. Lower leg & air spring service pricing for Manitou Magnum 2017
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & upgrade options to view pricing Learn More
  21. Full service pricing for Manitou Mattoc 1, 2 and 3
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service, upgrade & tuning options to view pricing Learn More
  22. Lower leg & air spring service pricing for Manitou Mattoc 1, 2 and 3
    Includes labour, consumables and fluids
    Excludes wiper seals, repairs & repair parts

    Select special service & upgrade options to view pricing Learn More
  23. Full service & tune pricing for Manitou Mezzer
    Includes labour, consumables and fluids
    Optional wiper seals, repairs & upgrade parts Learn More
  24. Full service and fully engineered tuning pricing for Ohlins RXF34 and RXF36 forks with STX22 or TTX22 dampers.
    Completely changes how air spring and damper functions.  Fixes harshness, wallowing and deadness.
    Service kit works for all internals (air, coil, TTX22, STX22, TTX18 etc etc).
    Optional high flow piston kit works for TTX22 and STX22 versions only.

    You will need to send the entire forks to us for tuning.

    Learn More
  25. Full service and engineered tuning pricing for Ohlins RXF34 and RXF36 M1 forks with TTX18 dampers.
    Completely changes how air spring functions and optional damper tuning.
    Service kit works for all internals (air, coil, TTX22, STX22, TTX18 etc etc).

    You will need to send the fork or damper cartridge to us for tuning.

    Learn More

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