We service, tune & upgrade all brands* of suspension, regardless of age, type and model. We are also the NZ agents for Manitou and have access to the full range of Manitou forks & parts.
Fork servicing is available from periodic maintenance to full strip and service. We can offer, where available, new factory parts, new aftermarket parts and sometimes good used parts for older obselete models.
We offer tuning and upgrades for the most popular suspension platforms. Details on how we can improve your fork are available here.
Servicing is performed by trained staff in a clean work-shop using dedicated tools and the best fluids for each application. Service costs are split into labour, fluids and parts. Fork return is via insured & tracked courier (Post Haste or NZ Couriers), pickup (if local or passing through Central Otago) or drop off (Alexandra/Clyde shops only).
*We service all brands, including Manitou, Rockshox, Fox, Cane Creek, Marzocchi, Ohlins, Specialized, DVO, DT, Magura, Maverick, Pace, RST, Suntour, Wren, X-Fusion, AMP Research, Noleen, Kona, Lapierre, Curnutt, DMN, BOS, Elka, Scott, Stratos and others; excluding Cannondale Headshock & Lefty.
Direct or via your Local Bike Shop
We offer fork service & tuning direct to customers who are comfortable removing suspension from their bike. For locals we are able to remove the suspension from bikes at our workshop (there is a charge for this - see fork labour pricing - Other Charges). We also work with local bike shops (LBS) - so you can contact them to book a Shockcraft service. When your LBS is servicing your bike is the ideal time to get your suspension serviced too.
Click button and complete a service booking form to book your fork service, tune and/or upgrades:
Lead Time & Service Queue
Our Service Queue Counter provides an indication of lead time for service jobs once they arrive at Shockcraft.* This timeframe updates automatically depending on how many items are in the queue. Our live service queue is available for you to see how your job is progressing through the queue. When our service queue is longer (>2 weeks) our Book Now, Send Later service is a good option to shorten the time you are without your suspension or dropper post.
*Note that this timeframe is true at the time of booking but can change quickly if we have a rush of bookings. We service parts in the order that they arrive, unless the Book Now, Send Later service has been used. Delays may occur if we are awaiting parts for service or repair. On our live service queue these jobs will be marked as position 0 in the queue. We will do our best to keep you updated if there is such a delay.
Subscribe to Service Queue Notification
To be notified when our Service Queue gets shorter please complete the subscription form over here. You will be notified once only via email when the Service Queue reaches the length you have selected.
Getting Parts to Shockcraft
There are three options for getting your suspension or dropper post to us: • Drop Off : If you are based in Central Otago or passing through you are welcome to drop your suspension to us at 58 Boundary Road, Alexandra. • Carrier Kereru (Pigeon) Pickup: If you are too far to come visit then you can book our Shockcraft Kereru and we'll arrange courier pickup of your suspension/dropper post (New Zealand based customers only - Kereru do not fly offshore). • Arrange Own Courier
Once you've booked your job we will email you a job number and a Shockcraft address label with checklist so you know what to do next. We will notify you via email when your parts arrive and when your service is complete. In between we will contact you if we have any questions.
The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule. Click on service & tuning options below for pricing information.
The nature and cost of service depends on the specific suspension model, it's unique issues and prior maintenance schedule. Model specific pricing is available from our Service Info & Pricing page. If your model is not included please see pricing below.
If you're not sure what type of service is required please contact us or we can make a recommendation after inspection of the fork. Repair work is additional to a normal service. We will always call and discuss before proceeding with any repair work.
These rates are for labour only and exclude repair. Parts, oil & freight are additional and vary depending on the brand & model and the problems found.
All tuning and upgrade options fork for Fox 36 GRIP or GRIP2 dampers and forks:
Also applicable to other Fox models (F34, F36 E-bike, F38 & F40) which use GRIP or GRIP2 dampers. Contact us for pricing and to confirm fitment.
2021+ F34, F36, F38, F40 forks with GRIP2 VVC damper & NA2 air spring 2018-2020 F36 forks with GRIP2 damper & NA2 air spring. 2017+ GRIP or GRIP2 damper in F34, F36, F38 or F40
Send us your fork or damper and we will modify and tune it to your weight and riding style. This service removes harshness, increases support and brings a live and playful feel. Increasing both support and compliance.
Includes labour, machining, new parts, consumables and fluids for dampers in good working condition. Excludes repairs & any additional repair parts Learn More
Normally you book your fork, shock or dropper post for a Shockcraft service and send it when you can. We service parts in the order that they arrive. In busy times this can mean up to a month with a bike in pieces and no riding.
With our new Book Now, Send Later option you can keep your place in the queue and we tell you when we need your fork, shock or dropper. Use our Carrier Kereru (Pigeon) Pickup service and we'll organise courier collection. This can bypass much of the downtime.
Permanent repair of creaking and ticking noises from fork crowns. Also improves fork stiffness. Shockcraft have the technology and understanding to dismantle and reassemble fork crowns for permanent creak repair.
Note that damaged crowns will be rejected. This is not a repair for parts stretched or bent.
Available immediately for RS Pike 35 mm, RS Lyrik 35 mm, RS 32 mm Fox 36 mm, Fox 34 mm, Fox 32 mm Manitou 34, 32 and 30 mm, MRP Ribbon 35mm forks and more. New sizes have a slight delay as we design and manufacture tooling.
Final sizing and tolerancing of fork bushings to ensure minimal friction and maximum performance. Cures issue of friction and stiction to improve small bump control. Also reduces break-in time of a new fork to zero. Burnish sizes are carefully chosen to provide maximum oil film thickness without any knocking or noticable play.
Available immediately for 30 mm, 32 mm, 34 mm, 35 mm and 36 mm forks. Other sizes will have a slight delay as we manufacture tooling.
A fully engineered damper tune for Manitou Dorado forks 2009-2019 Involves rider and bike weights/dimensions, calculations and machining of three pistons, shimming as required
This product can be added to a Dorado fork service (Book Here) This product is also for tuning damper assemblies only, without fork service Applicable to Manitou Dorado 2009-2019 Available only from Shockcraft
Full service pricing for Manitou Dorado Includes labour, consumables, wiper seals and fluids Excludes repairs & repair parts
Standard Service - service for forks which are in good condition Complicated Service - service for forks requiring a full strip down and clean out for fluid spec change or contamination (2009-19 Dorado forks only)
Select upgrade options to view pricing Upgrades are only available for 2009-19 Dorado forks Learn More